Privacy Policy

(Including AI, Security and Digital Risks)

Lucent OS, by Stadium Agency Pty Ltd
Last updated: 20 February 2026

Contact

Lucent OS, by Stadium Agency Pty Ltd
Address: 1107/42 Bokarina Blvd, Bokarina QLD 4575
Email: admin@thestadiumagency.com

1. Purpose and scope

This Privacy Policy explains how Lucent OS, by Stadium Agency Pty Ltd (Lucent OS, we, us, our) collects, uses, stores and discloses personal information, and how you can access or correct it.

We aim to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant guidance issued by the Office of the Australian Information Commissioner (OAIC).

This policy applies to our website, marketing, client services, events, software platform (Lucent OS), analytics tools, and any other services or platforms we use in delivering our services.

2. What “personal information” means

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may also handle sensitive information in limited circumstances (for example, where you voluntarily provide it). We generally do not request sensitive information.

3. What information we collect

We may collect the following types of information:

Identity and contact information
Name, email address, phone number, business name, role, company details.

Commercial and relationship information
Enquiry details, meeting notes, proposals, contracts, billing contacts, payment and invoicing details.

Service and performance information
Information required to deliver Lucent OS and associated services. This may include business performance data, advertising account data, analytics data, ecommerce data, CRM data and customer insights, where you or your organisation authorises access.

Website and device information
IP address, device identifiers, browser type, pages visited, session behaviour, referral source, cookies and similar technologies.

4. How we collect information

We collect information when you:

• Submit a form, request a proposal, sign up for updates, or contact us
• Engage us for services or communicate with our team
• Authorise access to platforms such as Meta, Google, Shopify, Klaviyo, CRM systems or analytics tools
• Browse our website (including through cookies and analytics technologies)

We may also receive information from third parties where lawful and where you have consented or would reasonably expect it, including colleagues, authorised integrations, or service providers.

5. Why we collect and use personal information

We use personal information to:

• Respond to enquiries and deliver Lucent OS and associated services
• Manage contracts, invoicing and payments
• Operate, maintain and improve our services and website
• Communicate with you regarding service delivery, updates, or opportunities (you may opt out at any time)
• Meet legal, regulatory, governance and risk management obligations, including record keeping, dispute resolution and fraud prevention

6. Legal basis and reasonable expectation

Where required, we collect and use personal information with consent. Otherwise, we handle personal information where it is reasonably necessary for our business functions and activities and consistent with the Australian Privacy Principles.

7. AI, automation and generative tools

Lucent OS may use AI-enabled tools to improve internal productivity and platform functionality. This may include drafting, summarising, transcription, analysis, data interpretation and workflow automation.

The Privacy Act applies to uses of AI involving personal information. We apply privacy-by-design principles when using AI.

Our safeguards include:

Data minimisation
We do not input personal information into AI tools unless necessary for legitimate service delivery.

Client confidentiality controls
Access is limited to authorised personnel. We avoid placing client data into public AI tools where terms may allow broader reuse.

No training commitment
We do not intentionally use client confidential datasets to train proprietary AI models. If this were ever proposed, it would require explicit written agreement.

Human oversight
AI outputs may be inaccurate or incomplete. We apply human review, particularly where outputs could impact customers, individuals, contractual matters, or financial decisions.

Prompt hygiene and staff training
Our team is trained to avoid uploading unnecessary personal identifiers into AI systems.

Vendor risk management
We assess AI vendors and configurations, including retention policies, access controls and logging practices.

If we implement automation or profiling that materially affects individuals, we will update this policy and provide required notices in accordance with applicable law.

8. Disclosure of personal information

We may disclose personal information to:

• Employees and contractors who require it to perform their duties
• Service providers who support our operations, including hosting, cloud infrastructure, email, CRM, analytics, finance and workflow platforms
• Professional advisers such as lawyers, accountants and auditors
• Regulators, courts, law enforcement or government authorities where required or authorised by law

We do not sell personal information.

9. Overseas disclosure

Some providers we use may store or process data outside Australia, including in the United States, European Union or other regions.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and vendor due diligence, consistent with the Australian Privacy Principles.

10. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our security controls may include:

• Access management and least-privilege permissions
• Multi-factor authentication where available
• Encryption in transit
• Secure backups
• Monitoring and logging
• Staff training
• Vendor risk assessments

We retain personal information only for as long as necessary for the purposes outlined in this policy and as required by law. Where reasonable, information is deleted or de-identified when no longer required.

11. Data breaches and notifications

If we suspect a data breach, we investigate promptly and take steps to reduce potential harm.

Where applicable under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Cookies, analytics and tracking

We use cookies and similar technologies to operate our website and understand user behaviour.

You can manage cookie preferences via your browser settings. Disabling cookies may impact website functionality.

13. Direct marketing

We may send marketing communications relating to Lucent OS or associated services.

You can opt out at any time using the unsubscribe link or by contacting us directly. We aim to comply with applicable Australian marketing and spam laws.

14. Access and correction

You may request access to personal information we hold about you and request correction if it is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact us using the details below.

15. Complaints

If you believe we have mishandled your personal information, please contact us and we will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

16. Updates to this policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated date.

17. Contact

Lucent OS, by Stadium Agency Pty Ltd
1107/42 Bokarina BlvdBokarina QLD 4575Email: admin@thestadiumagency.com